Jive Software Version: 2018.25.0.0_jx, revision: 20200515130928.787d0e3.release_2018.25.0-jx, https://www.amd.com/en/support/apu/amd-athlon-processors/amd-athlon-desktop-processors-radeon-vega-graphics/amd-athlon, https://www.amd.com/en/support/graphics/radeon-400-series/radeon-rx-400-series/radeon-rx-470, https://www.amd.com/en/support/previous-drivers/graphics/radeon-400-series/radeon-rx-400-series/radeon-rx-470, https://www.amd.com/en/support/contact-email-form, Ryzen 5 3600 low ram read and write speed and stuck 0.55 ghz problem, 3900x crash with no bsod no logs , not a PSU problem. Upon successful detection, the tool should display the latest compatible driver(s) available for download for your AMD graphics product. . If all the above methods failed and you are still unable to use the AMD High Definition Audio Device, we can try installing the IDT Audio driver on your computer. If Device Manager doesn't show either the 200GE Integrated Vega Graphics GPU or the RX470 GPU or AMD HD AUDIO DEVICE then use this basic method to install and remove the current AMD driver: Uninstall the current AMD Driver using DDU as per this method: Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary d. Restart the computer it will automatically be installed. I have already reinstalled the drivers, tried an older version but it always shows that the audio driver is not available ... All I want is to put the audio on my TV via HDMI cable, but without this driver even this option don't appears. Now install the full AMD Drive package you downloaded manually from AMD Download page. You can help protect yourself from scammers by verifying that the contact is a, official IF after doing all of the above and Device Manager still doesn't show AMD HD AUDIO DEVICE driver installed or your RX 470 or 200GE is missing or showing an error than I suggest you update all of your Motherboard's BIOS and CHIPSET drivers to the latest version. Microsoft Employee and that the phone number is an So you get video to your TV set using the RX470 but no Audio correct? NOTE: In Windows Sound Panel, click on the active Audio Device and on the Sub-Menu click on "Hidden and Disabled" to show all Hidden and Disabled Audio Devices. I re-installed the GPU drivers from AMD which included the audio drivers for the add on video card. You can follow the question or vote as helpful, but you cannot reply to this thread. Step 1: Tap Windows key + X shortcut to launch the Quick Access Menu at … Help!! You can fill it in since it has Portuguese as a language selection. Microsoft global customer service number. Protect Yourself From Tech Support Scams By the way, C:\AMD is always created whenever you run the AMD Driver package. Unfortunately, I am not confident choosing the corfrect driver on the AMD website. Press Windows key + X key and click Device Manager. Thanks for your feedback, it helps us improve the site. Thanks for your post, it was very helpful. There is nothing strange about your problem. Protect Yourself From Tech Support Scams Run it in Safe mode with the internet disconnected. I recently just built a computer. If Device Manager doesn't show either the 200GE Integrated Vega Graphics GPU or the RX470 GPU or AMD HD AUDIO DEVICE then use this basic method to install and remove the current AMD driver: Uninstall the current AMD Driver using DDU as per this method: It could be due to a corrupted AMD Driver installation. Motherboard: ASRock B450M-PRO4 Run the playing Audio troubleshooter. Refer to ccc-uninstall for uninstall instructions. I need the High Definition Audio Device driver . b. If so, try connecting your RX470 to the TV's DP or DVI-D input port and see if you get Audio. . Does the Realtek Drivers I am to uninstall also include the Realtek LAN driver? Possibly you may have a defective Motherboard PCIe x16 slot. Solution 5: Using IDT Audio Installer. It shows up in the Apps & Features, but not in the Device Manager. The sound works ok now. it is actually missing in my computer. I tried the above, but even after unticking the "show compatible hardware" I still don't have the HD device. I realize English is not your language. In Win7 I use the Smart Audio application to choose which one I want active. Is the TV Set showing in Sound Panel that it is using AMD HD AUDIO DEVICE driver using HDMI connection? Microsoft global customer service number. If the driver is not compatible your hardware will not work correctly and your computer might become unstable or stop working completely. " We can try installing IDT using the installer and see if this makes any difference. c. Right-click on the Sound card and update. website, but nothing worked. I have a HP Elitedesk. However, still cant switch from on board sound from the motherboard to the HDMI sound on the video card. Otherwise I am out of suggestions and someone else might have some other suggestions in getting your audio to work on your RX470. You can help protect yourself from scammers by verifying that the contact is a To find latest drivers for your AMD graphics product using the AMD Driver Auto-detect tool, follow the steps below: Download the AMD Driver Auto-detect tool from the AMD Driver and Support page. This thread is locked. after unticking "show compatible hardware" and selecting High definition audio device version 10.0.17763.1" a windows pops up with this message: "  installing this device driver is not recommended because windows cannot verify that it is compatible with Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary The sound coming out from my computer is terrible and I've tried everything. Follow the steps to update the audio drivers: a. The AMD Driver Auto-detect tool is a small application designed to detect the model of the AMD graphics product and the version of the Microsoft Windows® operating system installed in your computer. for now i'm just going to buy some usb speakers, thanks for your attention :D. Error: You don't have JavaScript enabled. Here is the latest AMD Driver for both Athlon2GE and RX470: https://www.amd.com/en/support/apu/amd-athlon-processors/amd-athlon-desktop-processors-radeon-vega-graphics/amd-athlon  or https://www.amd.com/en/support/graphics/radeon-400-series/radeon-rx-400-series/radeon-rx-470. official thanks, this is a Realtek driver. Learn More. Thanks for marking this as the answer. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary OK, I did all the things you mentioned and here are the tests: the test using only athlon 200ge + vega 3 are in photos 1 to 4, and the test with athlon 200ge + rx 470 is in photos 5 to 7, like you can see, my problem only occurs when I use the hdmi plugged into the rx 470, ----------------------------------------------------------here is the test with rx 470----------------------------------------------------------------, I sent it with a link before but I think the post was not approved because it is an external link, In short, what happens is that with the HDMI plugged into the rx 470 my TV doesn't even appear in the audio settings. Try installing a previous AMD driver and see if you get audio in case the latest AMD Driver is causing the problem from here: https://www.amd.com/en/support/previous-drivers/graphics/radeon-400-series/radeon-rx-400-series/radeon-rx-470. Does Device Manager show both AMD Integrated and GPU cards and AMD HD AUDIO DEVICE? I recently just built a computer. In Sound panel do you have the Main Audio Device (Your TV set) set as "Default"? Please install the Microsoft UAA HDMI Audio Class System Driver. I actually want to try the microsoft drivers "High Definition Audio Device", because the. Out of curiosity, I uninstalled the Realtek LAN driver on both the Device Manager and the Apps & Features, and they reinstalled fine after the restart. How satisfied are you with this response? If installing a previous driver doesn't fix your audio,  If you can borrow another AMD GPU card to temporarily install in your computer and see if GPU Audio starts to work or if you can install your RX470 in another computer and see if GPU Audio starts to work. Learn More. If all the above methods failed and you are still unable to use the AMD High Definition Audio Device, we can try installing the IDT Audio driver on your computer. 4. technical support services. I did all as you said and still no change. This tool uses JavaScript and much of it will not work correctly without it enabled. Type out your reply in your native language then use Google to translate it into English. You can help protect yourself from scammers by verifying that the contact is a I tried downloading the driver from the motherboard's website, but nothing worked. After updating the driver, restart your computer and see if this made any difference. This should prevent any conflict when installing the new version from the previous version. Note: if you can borrow a DP>HDMI Adapter to see if audio starts to work again just to eliminate a bad HDMI output port on your RX470 if a previous driver doesn't fix the problem. Learn More. I assume you did the exact same thing as well when you bought a gigabyte motherboard in 2018, instead of installing the gigabyte 2018 realtek audio driver, you went and installed 2017 R2.82. Does your TV have any other type of Audio or Video Input ports besides HDMI? That is: now the AMD audio driver has been installed, but it does not work with the hdmi plugged in with the rx 470.

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